MEMBERSHIP POLICIES

SIGN IN POLICY:

All members must sign in at the Front Desk (FD) Kiosk prior to your scheduled class. This includes Team Coaching Classes, Semi Private Classes, Swolemate Challenge, Personal Training, and any Specialty classes/events. If there are multiple classes going on (Ex: Hard Core Homo AND Semi Private), please be sure to sign in to the correct class type and time.

LATE POLICY:

If a member is late to class, they will need to check in with the Front Desk and/or coach on duty to determine if they will be able to attend class. We allow a 5 minute grace period as long as the class is still in the middle of the group warm up, but ultimately it is at the Coaches discretion and safety assessment. If the class has commenced the skill or strength portion of the class then the member will be asked to attend the next scheduled class of the day. Members who are allowed to join the class late, will be given an alternate warm-up to be completed immediately so as not to further delay the class. The individual may also be asked to sit out of the skill or strength portion if they are late. This policy is meant to ensure that classes run on schedule and in a safe manner. We value your safety as well as our members and coaches time, and we ask that all of our members respect this policy and make every effort to arrive on time, if not early for class. Additionally, if a member is consistently late to class and it appears they are abusing the late policy, the member will be asked to attend the next available class of the day.

LATE CANCELLATION POLICY:

You can cancel workouts up to 4 hours in advance. There is a $15 fee if you late cancel or no show and you lose your session. This applies to all workouts. No exceptions.

MEMBERSHIP PLAN RENEWALS,
CHANGES AND CANCELLATIONS:

AUTOMATIC RENEWAL:

All Session Based Membership plans are paid by (WEEKLY/MONTHLY) – automatic electronic payment (credit card, debit card, or automatic checking account draft). Memberships will automatically renew each period at the same payment terms and billing date established at time of enrollment. All prepaid plans (6, and 12 month blocks) are paid upfront and will automatically renew upon expiration at the same rate and terms as the initial membership. Any changes to plan, or cancellation must be received 30 days in advance of next billing cycle or plan expiration date. It is the members responsibility to monitor membership expiration and renewal dates.

MEMBERSHIP CANCELLATION:

Month-to-Month plans and memberships can be canceled at any time, however we must receive written notification thirty (30) days prior to your credit/debit card processing date to cancel your monthly membership. All plans and memberships require a minimum of 30 days written notice prior to next billing date to assure cancellation of automatic payments. Cancellation requests submitted within the 30 day billing cycle will result in a final payment drawn from your account on your established auto draft date. Once final payment has been drawn from your account, clients will have 30 days from the last bill date to use the facilities. It is your responsibility to provide written notice 30 days in advance of your next billing date. There will be no refund issued once a payment has been charged to your credit card. All monthly recurring term plans of 6 months and 12 months require 30 days written notification prior to your next bill date and will incur an early termination fee of $99.

DISCLAIMER: At The Queer Gym we do have a “member for life” policy and due to this, if you so choose to cancel then we do not readmit you after thus. We believe that fitness is a commitment that must be prioritized above all else and it is our responsibility to hold you to it even with the ebbs and flows of life which is why we uphold this policy.

MEMBERSHIP UPGRADES AND DOWNGRADES:

All members are welcome to upgrade or downgrade their membership plans or packages without penalty. Memberships can be upgraded at the start of the next billing cycle. However if a member wishes to upgrade immediately their new membership plan will be prorated based on the number of days remaining in their current billing cycle at their new rate. At the start of the next monthly billing cycle they will be charged at their full membership rate. If a member wishes to downgrade their membership to a lower session based plan they must wait until their next monthly bill date for the new plan to be effective. Please note, changes cannot be made retroactively.

ATTENDING MORE SESSIONS THAN
ALLOWED BY YOUR MEMBERSHIP PLAN:

If a member attends more classes than his/her plan allows in a month, they will be charged a fee of $15 per additional session. For example if a member has a 9 session per month plan, but attends 12 sessions within their monthly billing cycle they will be charged their 9 session per month membership fee as well as an additional $45 for the additional three classes attended. Class fees for additional classes will be billed directly to the members card on file at the end of the month. If a member consistently attends more sessions than their plan allows, it is highly recommended they consider upgrading to a higher session membership for the cost savings.

MEMBERSHIP HOLDS AND ACCOUNT FREEZES:

Clients may put their membership on freeze or hold, for a period no less than thirty (30) days (or one calendar month), and for up to ninety (90) days (three calendar months) per calendar year. Notice of freeze must be given to The Queer Gym via written email notification prior to the first day of the requested hold and will not be issued retroactively. Holds cannot be issued for personal travel under 3 weeks. All payments drawn prior to the requested hold will not be refunded. Clients will not be billed for frozen months, and billing will resume automatically upon end of the freeze period. All prepaid clients will have memberships extended by the number of frozen months. Holds longer than ninety (90) days may be issued for members of the military on temporary duty assignment with advanced notification. If client chooses to cancel membership during the hold or freeze period, written notification must be issued within 30 days prior to the end of the hold period, otherwise clients will be charged a final month of membership upon hold release. All monthly recurring term plans of 6 months and 12 months require 30 days written notification prior to your next bill date and will incur a freeze fee of $35.

MEMBERSHIP LAPSES AND
MEMBERSHIP REACTIVATION:

The Queer Gym offers a rate-lock guarantee (for month-to-month memberships only) for the duration that your monthly membership remains active. Your monthly dues will never increase for the lifetime of your membership. The Queer Gym will never increase your rate without notice. If a rate increase does occur, we will give you at least 7 days notice via (one of) email/voicemail/text with the most up to date information on file, and 30-Day Cancellation requirement will be waived. If we do not receive any cancellation notice, we will assume the rate increase has been approved and we will continue at that rate until further notice with no cease in services.

REFUNDS AND USE IT OR LOSE IT POLICY:

The Queer Gym will not provide refunds retroactively for any cancellation requests. Membership cancellations are only processed by filling out Cancellation Form at the Front Desk Kiosk or sending written notification via certified mail. Please do not send cancellation messages to our Facebook page or other social media sites, these will not be honored as a 30 day written notification. The Queer Gym does not issue refunds if you do not use your membership, nor can you carry over sessions to the next month if you missed a class. No exceptions.

KIDS AND DOG POLICY:

The Queer Gym prides itself on being a kid and dog-friendly gym. But in the interest of keeping everyone as safe and focused on their fitness as possible, we ask that you adhere to these policies regarding children and our four legged friends. All children need to be able to sit unattended at the front of the gym. If they require supervision, please have a responsible adult in attendance to supervise them. Our coaches are not responsible for your children or your pets. If your child is screaming please attend to them. Children are not allowed on the equipment at any time (to include rings, bumper plates, and boxes), and must be off the gym floor during classes. This goes for our furry friends as well. Please ensure your children do not go behind our front desk or upstairs at any time. Please clean up after your children to include any snacks they may want to enjoy during the class. We pride ourselves on keeping a clean and rodent/pest free environment for our members. It is also not our coaches responsibility to clean up smashed grapes, crackers, or other food items. Dogs that bark, whine, jump or bite are not allowed at the gym. Dogs must be on a leash at all times. We reserve the right to ask you to remove a disruptive dog at any time. Our staff is not responsible for your dog or any messes they make. Please always ask management first if it is ok to bring your dog to class, please do not assume it is ok without first seeking permission.

SAFETY:

We reserve the right to scale or stop your training session if it is deemed unsafe. This particularly applies to Open Gym. The Queer Gym reserves the right to refuse service to anyone for any reason. We reserve the right to cancel a client’s membership at any time for any reason. If your membership is terminated by The Queer Gym for any reason; we will refund the balance or remainder of any prepaid, unused membership.  

RELEASE OF LIABILITY

By signing a membership contract, you have enrolled in a program of strenuous physical activity that may include, but is not limited to walking, running, boxing, yoga, aqua aerobics, massage therapy, weight lifting, bicycling, in-line skating and the use of various conditioning and exercise equipment and facilities designed, offered, recommended, provided by and/or supervised by The Queer Gym. By signing a contract with The Queer Gym, you affirm that you are in good physical condition and do not suffer from any disability that would prevent or limit your participation in this program. If your physical condition changes you will seek professional medical advice before returning to The Queer Gym. In consideration of your participation in the program, you, your employees, heirs, assigns, agents, officers, directors, shareholders and co-workers hereby release The Queer Gym, its employees, assigns, agents, officers, directors, and owners, from any and all claims, demands or causes of action arising from you participation in the program or from any use of the conditioning and exercise equipment and facilities. You fully understand that you may suffer injury as a result of your participation in the program and hereby release TPS from any and all liability now or in the future, including but not limited to medical expenses, lost wages, pain and suffering, that may occur by reason of heart attacks, muscle strains, pulls or tears, broken bones, shin splints, heat prostration, knee/ lower back/foot injuries, and any other illness, soreness, or injury, however caused, whether occurring during or after your participation in the program or use of the conditioning and exercise equipment and facilities, regardless of fault.

MEDIA RELEASE

You have granted The Queer Gym and his/her agents the right to use your name, biographical information, photographs, images, story and/or testimonial, in whole or in part, and without restriction as to changes or alterations. You have granted rights to The Queer Gym, throughout the world and for any purpose whatsoever, including without limitation for marketing and advertising purposes of The Queer Gym, and in any and all media, including without limitation The Queer Gym website. You have acknowledged that The Queer Gym has no obligation to return any photographs or images to you. You have RELEASED, WAIVED and FOREVER DISCHARGED any and all claims arising out of, or in connection with, such use by The Queer Gym, including without limitation any and all claims for libel or invasion or privacy.